Database-Enabled Telephone Automation

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Telephone Automation > Database-Enablement

This diagram shows how an automated database-enabled telephone service assists customer service targets.

Mobile Phone
Customers dial in to your offices...

They want to know the opening times, the price of the new product. They want to tell you their new address, to request a catalogue, to check whether you have dispatched their goods yet. Hopefully for you, they want to order.

telephone server PC...
The call is met by the telephone server PC...

The customer has the option of learning the opening times, and the price of the new product. They can leave a message in a specific mailbox to tell you of their new address, and update the database with a request for a catalogue. They can check whether you have dispatched their goods yet.

Where products can be selected by keypad entry, a tele-ordering facility can take orders and bookings, and process payments by credit and debit.

Laptop computer

Your customer service team can monitor these answered calls, and listen to the messages being left by customers, via Internet or LAN network connections.

They can update the voice messages remotely, either as text via a webpage, or as voice via phone.

And handle those calls that need a bit of extra customer service...

To contact us to discuss the database-enablement of your current office telephone enquiry system, please use this link.

This diagram shows how an automated database-enabled telephone service assists customer service targets.

	Customers dial in to your offices... They want to know the opening times, the price of the new product. They want to tell you their new address, to request a catalogue, to check whether you have dispatched their goods yet. Hopefully for you, they want to order.
	The call is met by the telephone server PC... The customer has the option of learning the opening times, and the price of the new product. They can leave a message in a specific mailbox to tell you of their new address, and update the database with a request for a catalogue. They can check whether you have dispatched their goods yet.
	Where products can be selected by keypad entry, a tele-ordering facility can take orders and bookings, and process payments by credit and debit.

	Your customer service team can monitor these answered calls, and listen to the messages being left by customers, via Internet or LAN network connections. They can update the voice messages remotely, either as text via a webpage, or as voice via phone. And handle those calls that need a bit of extra customer service...
To contact us to discuss the database-enablement of your current office telephone enquiry system, please use this link.