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Computerworld CRM News 1. Mobile CRM app helps construction firm diversify its business VCC, a nationwide retail construction company, finds that giving project managers smartphone access to customer data is a big boost in attracting new business. http://www.computerworld.com/s/article/9183218/Mobile_CRM_app_helps_construction_firm_diversify_its_business?source=rss_applications Wed, 01 Sep 2010 20:30:00 GMT 2. Salesforce.com rolls out contact-data service Salesforce.com rolled out a new service on Wednesday that integrates business-contact information with its own CRM (customer relationship management) application and Chatter collaboration software. http://www.computerworld.com/s/article/9183158/Salesforce.com_rolls_out_contact_data_service?source=rss_applications Wed, 01 Sep 2010 15:25:00 GMT 3. The Two Most Meaningful CRM Reports CRM systems are where the richest data about customer relationships is supposed to live, and most CRM systems provide a report-writing system as well as... http://www.computerworld.com/s/article/9182379/The_Two_Most_Meaningful_CRM_Reports?source=rss_applications Fri, 27 Aug 2010 15:36:00 GMT 4. The Two Most Dangerous CRM Reports CRM systems are where the data about customer relationships are supposed to live, and they typically provide a report-writing system as well as dozens of... http://www.computerworld.com/s/article/9181664/The_Two_Most_Dangerous_CRM_Reports?source=rss_applications Tue, 24 Aug 2010 16:56:00 GMT 5. The CRM Talent Shortage: Here, Now A shortage of CRM talent in the current economy? Who'd a thunk it. http://www.computerworld.com/s/article/9180606/The_CRM_Talent_Shortage_Here_Now?source=rss_applications Thu, 12 Aug 2010 15:17:00 GMT 6. Speech recognition systems must get smarter, researcher says If you loathe talking on the phone to automated speech recognition systems, take solace: scientists are working to make such systems more lifelike and less... http://www.computerworld.com/s/article/9180219/Speech_recognition_systems_must_get_smarter_researcher_says?source=rss_applications Thu, 05 Aug 2010 20:50:00 GMT 7. More CRM News View more CRM news and analysis from Computerworld.com http://www.computerworld.com/s/topic/120/CRM

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