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Computerworld CRM News 1. Google Apps hosts growing number of CRM tools, search giant says CRM software has established a significant foothold on Google's Apps Marketplace since its launch in March, according to an official blog post this week. http://www.computerworld.com/s/article/9179778/Google_Apps_hosts_growing_number_of_CRM_tools_search_giant_says?source=rss_applications Wed, 28 Jul 2010 15:27:00 GMT 2. Microsoft opening CRM app store Microsoft plans to take a cue from rival CRM vendor Salesforce.com with the upcoming release of CRM 2011, by adding a marketplace site where partners... http://www.computerworld.com/s/article/9179095/Microsoft_opening_CRM_app_store?source=rss_applications Mon, 12 Jul 2010 15:56:00 GMT 3. The challenges of cloud security Some IT execs dismiss public cloud services as being too insecure to trust with critical or sensitive application workloads and data. But not Doug Menefee,... http://www.computerworld.com/s/article/9179083/The_challenges_of_cloud_security?source=rss_applications Mon, 12 Jul 2010 04:28:00 GMT 4. When Your Customers Vote, Does Your CRM Listen? Customers vote with their feet, every day, at every stage of the transaction. Unfortunately, most companies' CRM systems can't hear what customers are saying, or... http://www.computerworld.com/s/article/9178649/When_Your_Customers_Vote_Does_Your_CRM_Listen_?source=rss_applications Mon, 28 Jun 2010 20:13:00 GMT 5. Salesforce.com sues Microsoft for patent infringement Salesforce.com has sued Microsoft for patent infringement, making a move in response to an intellectual property suit Redmond filed against the on-demand CRM (customer relationship... http://www.computerworld.com/s/article/9178531/Salesforce.com_sues_Microsoft_for_patent_infringement?source=rss_applications Fri, 25 Jun 2010 16:30:00 GMT 6. Cut Time From CRM Projects CRM projects can have some very tricky technical elements, particularly when it comes to integrating with other customer-facing and internal systems. They can also be... http://www.computerworld.com/s/article/9178436/Cut_Time_From_CRM_Projects?source=rss_applications Wed, 23 Jun 2010 17:25:00 GMT 7. More CRM News View more CRM news and analysis from Computerworld.com http://www.computerworld.com/s/topic/120/CRM View Results alone

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All Rights Reserved.</dc:rights> <item> <title>Google Apps hosts growing number of CRM tools, search giant says</title> <link>http://www.computerworld.com/s/article/9179778/Google_Apps_hosts_growing_number_of_CRM_tools_search_giant_says?source=rss_applications</link> <description>CRM software has established a significant foothold on Google's Apps Marketplace since its launch in March, according to an official blog post this week.</description> <pubDate>Wed, 28 Jul 2010 15:27:00 GMT</pubDate> <author>(Chris Kanaracus)</author> <guid>http://www.computerworld.com/s/article/9179778/Google_Apps_hosts_growing_number_of_CRM_tools_search_giant_says?source=rss_applications</guid> <dc:date>2010-07-28T15:27:00Z</dc:date> </item> <item> <title>Microsoft opening CRM app store</title> <link>http://www.computerworld.com/s/article/9179095/Microsoft_opening_CRM_app_store?source=rss_applications</link> <description>Microsoft plans to take a cue from rival CRM vendor Salesforce.com with the upcoming release of CRM 2011, by adding a marketplace site where partners can sell complementary applications.</description> <pubDate>Mon, 12 Jul 2010 15:56:00 GMT</pubDate> <author>(Chris Kanaracus)</author> <guid>http://www.computerworld.com/s/article/9179095/Microsoft_opening_CRM_app_store?source=rss_applications</guid> <dc:date>2010-07-12T15:56:00Z</dc:date> </item> <item> <title>The challenges of cloud security</title> <link>http://www.computerworld.com/s/article/9179083/The_challenges_of_cloud_security?source=rss_applications</link> <description>Some IT execs dismiss public cloud services as being too insecure to trust with critical or sensitive application workloads and data. But not Doug Menefee, CIO of Schumacher Group, an emergency management firm in Lafayette, La.</description> <pubDate>Mon, 12 Jul 2010 04:28:00 GMT</pubDate> <author>(Beth Schultz)</author> <guid>http://www.computerworld.com/s/article/9179083/The_challenges_of_cloud_security?source=rss_applications</guid> <dc:date>2010-07-12T04:28:00Z</dc:date> </item> <item> <title>When Your Customers Vote, Does Your CRM Listen?</title> <link>http://www.computerworld.com/s/article/9178649/When_Your_Customers_Vote_Does_Your_CRM_Listen_?source=rss_applications</link> <description>Customers vote with their feet, every day, at every stage of the transaction. Unfortunately, most companies' CRM systems can't hear what customers are saying, or measure what they are requesting.</description> <pubDate>Mon, 28 Jun 2010 20:13:00 GMT</pubDate> <author>(David Taber)</author> <guid>http://www.computerworld.com/s/article/9178649/When_Your_Customers_Vote_Does_Your_CRM_Listen_?source=rss_applications</guid> <dc:date>2010-06-28T20:13:00Z</dc:date> </item> <item> <title>Salesforce.com sues Microsoft for patent infringement</title> <link>http://www.computerworld.com/s/article/9178531/Salesforce.com_sues_Microsoft_for_patent_infringement?source=rss_applications</link> <description>Salesforce.com has sued Microsoft for patent infringement, making a move in response to an intellectual property suit Redmond filed against the on-demand CRM (customer relationship management) vendor last month.</description> <pubDate>Fri, 25 Jun 2010 16:30:00 GMT</pubDate> <author>(Chris Kanaracus)</author> <guid>http://www.computerworld.com/s/article/9178531/Salesforce.com_sues_Microsoft_for_patent_infringement?source=rss_applications</guid> <dc:date>2010-06-25T16:30:00Z</dc:date> </item> <item> <title>Cut Time From CRM Projects</title> <link>http://www.computerworld.com/s/article/9178436/Cut_Time_From_CRM_Projects?source=rss_applications</link> <description>CRM projects can have some very tricky technical elements, particularly when it comes to integrating with other customer-facing and internal systems. They can also be quite labor intensive when it comes to normalizing, deduping, cleansing, and converting data. But in many CRM projects, those issues aren't the biggest contributors to schedule slips. Look closely: the larger the CRM project, the more likely that the delays are coming from outside of IT. No, it's not time to beat up your vendors. It's time to engage more closely with your users and project sponsors.</description> <pubDate>Wed, 23 Jun 2010 17:25:00 GMT</pubDate> <author>(David Taber)</author> <guid>http://www.computerworld.com/s/article/9178436/Cut_Time_From_CRM_Projects?source=rss_applications</guid> <dc:date>2010-06-23T17:25:00Z</dc:date> </item> <item> <title>More CRM News</title> <link>http://www.computerworld.com/s/topic/120/CRM</link> <description>View more CRM news and analysis from Computerworld.com</description> <guid>http://www.computerworld.com/s/topic/120/CRM</guid> </item> </channel></rss>

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