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CIO.com - CRM Service with a Smile?Or a Smiley Face Icon Sound Off: Share your opinion on critical IT issues. http://comment.cio.com/sound.cfm?ID=655 Riding The California Privacy Wave Wherever your business is headquartered-on the Midwest's grassy plains or in the South's sweltering cities-you have to deal with the new tide of legislation swelling out of the Golden State. http://www.cio.com/archive/011505/california.html Walk In Your Customers' Shoes http://www.cio.com/archive/121504/cio_relations.html Time To Change Catalog retailer Lillian Vernon learned the hard way how critical change management can be to a turnaround. http://www.cio.com/archive/120104/change.html

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